Refund Eligibility

Refunds may be requested in the following situations:

• Accidental purchases: If you accidentally purchase a service and didn't use any of the services, you may request a refund.
• Technical issues: If you encounter technical issues that hinder your ability to use the purchased service pack effectively or anything else that prevents you from accessing the services you've bought, you may be eligible for a refund.
• Refund requests must be made within 30 days of the original purchase date. Once the services start, all payments will be charged on the monthly payment date.

Refund Process

To request a refund, please contact our customer support team at [email protected] with your purchase details and the reason for your refund request.

Refund Timeline

Refunds will be processed within a maximum of 10 business days upon receiving your request.

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Prepaid Voice Credits – No Subscription

Prepaid Voice Credits can be purchased with any plan—Free, Core, or Pro. All purchases under the "No Subscription" plan are final and non-refundable. By buying Prepaid Voice Credits, you agree that the payment is not eligible for refund under any circumstances. Credits can be used within the validity period (180 or 360 days, depending on your plan) and are subject to the usage rules stated in your account dashboard and the 'Usage' menu.

Exceptions

Refunds may not be available for purchases made during promotional periods.

Subscriptions and recurring payments are subject to our cancellation policy and may not be eligible for refunds after the initial purchase period.

Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected] or to send your feedback.

Terms and Conditions

Our refund policy is subject to our terms and conditions. By using our services, you agree to abide by these policies.