Refund Policy
At ReadLoudly, we strive to provide our users with the best possible experience when accessing and enjoying our reading services. However, we understand that there may be circumstances where a refund is necessary. Our goal is to provide a seamless experience for our users. In case you need a refund, please review the following guidelines.
Refund Eligibility
Refunds may be requested in the following situations:
- Accidental purchases: If you accidentally purchase a service and didn't use any of the services, you may request a refund.
- Technical issues: If you encounter technical issues that hinder your ability to use the purchased service pack effectively or anything else that prevents you from accessing the services you've bought, you may be eligible for a refund.
- Refund requests must be made within 30 days of the original purchase date. Once the services start, all payments will be charged on the monthly payment date.
Refund Process
To request a refund, please contact our customer support team at [email protected] with your purchase details and the reason for your refund request.
Refund Timeline
Refunds will be processed within a maximum of 10 business days upon receiving your request.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Prepaid Voice Credits – No Subscription
Prepaid Voice Credits can be purchased with any plan—Free, Core, or Pro. All purchases under the "No Subscription" plan are final and non-refundable. By buying Prepaid Voice Credits, you agree that the payment is not eligible for refund under any circumstances. Credits can be used within the validity period (180 or 360 days, depending on your plan) and are subject to the usage rules stated in your account dashboard and the 'Usage' menu.
Exceptions
Refunds may not be available for purchases made during promotional periods.
Subscriptions and recurring payments are subject to our cancellation policy and may not be eligible for refunds after the initial purchase period.
Contact Information
If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected] or use the help button on our website to send your feedback.
Terms and Conditions
Our refund policy is subject to our terms and conditions. By using our services, you agree to abide by these policies.
Refunds & Cancellations — Frequently Asked Questions
How cancellation and refunds work on ReadLoudly plans.
Yes. Cancel from your dashboard whenever you like — there is no contract term, no cancellation fee and no retention call.
Paid features stay available until the end of the billing period you have already paid for. After that the account moves to the free plan; your library, bookmarks and highlights are kept.
Refund eligibility is set out in the policy above. If you believe you were charged in error or the service did not work as described, email [email protected] and we will look at it.
Once approved, refunds are issued to the original payment method. Banks and card issuers typically take 5–10 business days to show the credit.
Annual plans are covered by the same policy above. Get in touch before cancelling if your circumstances have changed — it is easier to sort out beforehand.
No. Cancelling stops all future billing immediately. If a charge appears after you cancelled, email [email protected] with the date and amount and we will resolve it.